Cars4Go — Privacy Policy

At Cars4Go, we value your trust. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you use our website, mobile applications, and vehicle rental services.

1. Information We Collect

• Personal and Account Information: Name, email address, phone number, residential or billing address, and account login information.
• Reservation and Rental Information: Booking history, pickup and return dates and times, vehicle details, rental locations, rental agreements, and related communications.
• Identity Documents: Photographs or copies of driver's licenses, passports, or other identification documents provided for identity verification, rental eligibility checks, and rental agreements.
• Electronic Signatures: Signatures and initials provided when reviewing, acknowledging, or signing rental agreements.
• Payment and Transaction Information: Payment status, transaction identifiers, amounts, dates, and limited payment-method details supplied by our payment processor.
• Technical and Notification Information: Device information, IP address, browser type, and push notification tokens where applicable, for security, troubleshooting, and operational notifications.

2. How We Use Your Information

• To create, confirm, update, and manage vehicle reservations and rentals.
• To verify identity and eligibility to rent a vehicle and help prevent fraud.
• To prepare, execute, and administer rental agreements, including electronic signatures and initials.
• To process payments, deposits, refunds, and authorized additional charges.
• To send booking confirmations, pickup and return reminders, rental updates, and important operational alerts.
• To provide customer support, maintain rental records, protect our services, and comply with applicable legal obligations.

3. Driver's License, Passport, and Identity Documents

We collect identification photographs or copies when needed to verify your identity, confirm rental eligibility, prevent fraud, or document a rental agreement. Access is limited to authorized Cars4Go personnel who need these records for rental operations, verification, customer support, or compliance. We may also disclose records to authorized service providers or public authorities when necessary and legally permitted or required.

We retain identification records for the period necessary to administer the rental, address disputes or claims, prevent fraud, and meet applicable legal and recordkeeping requirements. The precise retention period depends on the type of record and applicable obligations. When the information is no longer required, it is deleted or securely disposed of in accordance with our retention procedures. Customers may contact us to ask about the retention period applicable to their records.

4. Electronic Signatures and Initials

We collect electronic signatures and initials to record your review, acknowledgment, and acceptance of rental agreement terms. These records are associated with the relevant rental agreement and retained as necessary for contract administration, dispute resolution, and legal recordkeeping.

5. Payment Processing by Square

Cars4Go uses Square to process applicable credit and debit card payments securely. Payment card information is handled through Square's payment processing services. Cars4Go does not store full payment card numbers or card verification codes (CVV) in its own databases. We may retain transaction references, amounts, payment status, and limited card details supplied by Square to support rental accounting, refunds, and payment disputes.

For details about how Square handles personal information, please read Square's Privacy Notice.

6. Push Notifications

Our mobile application may use push notifications and device notification tokens to send reservation confirmations, booking changes, pickup and return reminders, and important rental or operational alerts. Notification delivery may involve the device operating system's notification services. You can disable push notifications in your device settings. Important rental communications may still be delivered by other available contact methods.

7. Sharing of Information

• We do not sell your personal information.
• We may share information with service providers supporting payment processing, hosting, notifications, verification, and rental operations, to the extent necessary to provide those services.
• We may disclose information when required by law, to address legal claims, prevent fraud, or protect the rights and safety of customers and Cars4Go.
• Access to identification documents and signed agreements is restricted to authorized personnel and other parties with a legitimate operational or legal need.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including active rentals, rental agreements, transaction records, legal compliance, fraud prevention, and dispute resolution. Retention periods may vary by record type and applicable law. Once records are no longer required, we delete, anonymize, or securely dispose of them as appropriate.

9. Your Privacy Rights and Data Deletion Requests

You may request access to, correction of, or deletion of your personal information, including account and reservation information, by contacting Cars4Go through the contact information provided on our official website. Please identify your account or reservation and state that you are submitting a personal data deletion request. Do not send full card numbers or identity document photographs in your initial request.

We may need to verify your identity before acting on a request. We will review requests in accordance with applicable law. Some records may need to be retained to complete active rentals, comply with legal or accounting obligations, prevent fraud, or resolve disputes. We will explain any applicable limitations when responding to your request.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to sensitive rental records is restricted to authorized personnel. No system or transmission method can be guaranteed completely secure.

11. Children's Privacy

Our rental services are intended for people legally eligible to enter into vehicle rental agreements. We do not knowingly collect personal information from children for the purpose of providing rental services.

12. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The latest version and its effective date will be published on this page.

13. Contact Cars4Go

For privacy questions, requests concerning your information, or requests for data deletion, please contact Cars4Go using the contact information available at www.cars4go.com.